Delivering services, support, and basic communication to citizens is as important as ever, but many government agencies are still stuck in old, inefficient processes. Switching to digital and bringing those processes into the modern day can be a big step in improving efficiencies and developing new solutions that increase accessibility for government workers and citizens alike. Learn more about government technology and solutions for government agencies below.
Understanding Digital Transformation
“Digital transformation” can seem like an intimidating phrase, but it simply refers to the adoption of more digital technologies to replace non-digital or analog processes or outdated digital processes. The government and public sectors are going through a digital transformation at nearly every level.
Adopting and implementing government technology solutions comes with its challenges. Along with the infrastructural challenges and the digital fluency necessary, existing technologies are changing at a rapid pace. This rapid technological innovation often means that government agencies and public sectors lag behind and employees take much longer to implement or even respond to innovation and new technologies compared to private sectors.
Digital Citizen Communication
The ongoing COVID-19 pandemic has laid bare the need for digital government solutions and proper communication with citizens. Citizens have high expectations, and the advent of mobile tech has only increased those expectations. Citizens should be able to engage with any government agency, at any time, from anywhere, using any device of their choosing.
Much of this also revolves around basic accessibility. Delivering a better digital citizen experience has to prioritize older generations, who may have trouble with online literacy, and those who primarily speak a language other than English. These also tend to be the groups who use critical government services, including unemployment, Social Security, healthcare, veterans’ benefits, and housing assistance.
Improving digital citizen communication can range from digitizing paper processes and forms to creating content templates that allow for timely, personalized communication. More than anything, communicating with citizens should be open and transparent through every step of any given process.
Mobile Devices and Sites
The advent of mobile devices has led to some huge advancements in new technology and a significant impact on all sectors, including government organizations. More people own mobile devices than ever before, and for many people, it is their main and only connected device that they own.
Mobile devices have completely different methods of navigation and input, right down to basic scrolling and tapping. Government agencies have to design modular websites that are mobile responsive. This includes eliminating PDFs and other downloadable content and presenting websites so that citizens can quickly connect to all of the information and services that they need.
Government processes are not particularly well-known for being fast. Whether it’s waiting in line at the DMV or applying for a new passport, basic processes can take longer than most citizens are willing to wait, and they can be cumbersome for workers. While not all processes can be automated, digital solutions can automate and simplify the workflow for many manual processes.
For example, documenting and preparing public sector meeting proceedings can require review and approval processes that could take weeks. Digital technologies can speed those processes up, shortening them down to just a few hours. Citizens can then search their municipal website for those documents, along with a feed showing video from that public meeting. Software can help to process, manage, and track county records.
Automating and digitizing processes ultimately speeds things up for citizens and workers. That can give citizens greater trust in government services, while workers have more time to focus on higher priority tasks.
Managed Print Services
Government agencies are one of the leading users of print products and therefore should be aware of the benefits of managed print services. From records to meeting notes, there is just a constant flow of documents that are printed, faxed, scanned, and shared. Aside from being cumbersome and expensive, the increased use of paper is antithetical to the ongoing push for environmentally friendly procedures and green initiatives.
Digitizing print products allows for better organization and storage and an overall improved workflow. Workers can create electronic forms on the fly, and with the help of cloud storage, agencies can access documents from anywhere.
Government agencies are frequently privy to sensitive information. Leaks and data breaches can pose significant threats to national security and private citizens. Managed print services can uphold ongoing security and protect sensitive data through encryption, security operations centers, and other security protocols.
Managed print services also serve citizens by allowing for clear, direct communication. Digitized documents are easy to disseminate, allowing you to reach a broader audience through numerous different channels.
Developing digital government emerging technology solutions is becoming an absolute necessity. It allows for greater collaboration and efficiency, but more importantly, citizens crave digital solutions. Government agencies need to address digital transformation, or they risk being left behind by their constituents and citizens. At MRC, we provide the support necessary for government agencies to advance their processes and evolve with technology.